Agilent Technologies
When Agilent Technologies spun off from Hewlett-Packard in 1999, it
faced more than the usual pressures of becoming a successful independent
venture - with same- and next-day service contracts on over 100,000
parts in 700 worldwide stocking locations, Agilent needed to break free
of the aging legacy systems that were holding back their profitability. Read
the full success story.
Lucent Technologies
Lucent Technologies' service logistics division was not satisfied with their
customer satisfaction levels on same- and next-day service contracts. On
top of that, they were sitting on millions of dollars' worth of excess
inventory. In just weeks, they trimmed excess inventory while boosting
customer service by implementing a solution from Baxter Planning Systems. Read
the full success story.
Philips Medical
When you are a leading supplier of bedside patient monitoring devices, same-day
service contracts are not just a matter of customer loyalty – they
are a matter of life and death. Find out how Philips Medical improved their
customer service levels, trimmed costs through lower inventories, and raised
profits by implementing a parts planning solution from Baxter.
