FOR IMMEDIATE RELEASE
For more information contact:
Press Relations
Baxter Planning Systems, Inc.
PR@bybaxter.com
(512) 323-5959 ext. 123
Mark Schroeder
Metrix Inc.
mschroeder@metrix.com
(262) 717-6687
Baxter Planning Systems and Metrix Inc. Establish Technology Alliance
First- to-market with an integrated comprehensive Service Lifecycle Management
Solution enabling Rapid ROI
Austin, TEXAS (September 30, 2002)
Baxter Planning Systems, Inc., the leading provider of Web-based service parts
planning solutions, today announced a technology alliance with Metrix Inc., the
pioneer of solutions for the field service and service automation applications.
Integrating the two offerings provides the first-to-market product that delivers
planning and execution functionality in one integrated solution and leverages
new web-based capabilities. This integrated solution will improve operational
efficiencies, lower operating costs, reduce and optimize inventories, increase
customer satisfaction and service levels, significantly increasing the profitability
of any service organization.
"Our research shows that service organizations will benefit greatly by the integration
of planning and execution software functionality, and are now seeking to reap
those benefits," reports Greg Baxter, President and CEO at Baxter. "The Baxter/Metrix
technology alliance will allow our customers to do just that, and use service
excellence as a strategic weapon -- expanding market share with existing customers
and winning new customers by improved service delivery," added Baxter.
The Metrix award winning suite of software products includes Metrix 4e for eProductService™,
and Techlink 4e®, a Mobile field service solution. Metrix, Inc. is more than
a software development company. Metrix's 20-year history has allowed them to
gain the knowledge of service leaders worldwide, which is provided to clients
through consulting, web-seminars, on-site business analysis and ROI studies,
and other avenues. Baxter Planning Systems offers Prophet by Baxter, a sophisticated
suite of supply chain planning optimization products and services designed to
go beyond controlling costs to increasing profits. "Baxter's parts planning solution
combined with Metrix's service management system, provide an unparalleled offering
in the marketplace." said Doug Peters, Technology Officer at Metrix. "With the
option of offering the Baxter solution in both a traditional software license
model as well as an ASP hosted solution, Metrix continues to provide its customers
with best of breed solutions and significant ROI opportunities."
The integrated solution will be introduced in Metrix Booth #107 and Baxter Planning
Systems, Inc. Booth #402 at the 32
nd Annual AFSMI S-Business Education
Summit and Expo, October 6-8 at the World Congress Center, Atlanta GA. For more
information on the summit, please go to
www.afsmi.org
About Baxter Planning Systems, Inc.
Baxter Planning Systems delivers comprehensive supply chain planning services
and applications that transform service parts organizations into strategic assets.
Since 1993, Baxter has pioneered the development of Web-based solutions to meet
the unique demands of after-market, service, repair, and spare parts industries,
particularly in technology, medical equipment, and telecommunications markets.
The
Prophet by Baxter™ suite of integrated forecasting and planning
applications enables Baxter's clients to achieve industry-leading customer service
levels while significantly increasing profitability. Headquartered in Austin,
Texas, Baxter is privately held, self-funded, and profitable. Global 2000 and
Fortune 500 enterprises deploying Baxter solutions include Agilent Technologies,
Enterasys Networks, Lucent Technologies, Network Appliance, and Philips Medical
Systems. For more information, visit Baxter at AFSMI booth 402 or on the Internet
at
www.bybaxter.com, or call (866) 323-5959.
About Metrix, Inc.
Metrix Inc., the pioneer of the service automation industry, is the leading provider
of eProductService™ solutions. Its Web-based software products and integrated
applications address all aspects of the product service chain for organizations
worldwide with on-site field service or repair center activities for industries
including medical equipment, high-tech and electronics, measuring and control
devices, telecommunications, third-party logistics, durable goods and other manufacturing.
Metrix's headquarters are located in Waukesha, Wis., with additional offices
nationwide. Its European headquarters are located in The Hague, the Netherlands:
31-(0) 70-383-4114. Prolog Systems, Ltd. is an authorized Metrix distributor
in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500
or at
www.metrix.com.
