Optimal Services Group Targets Service Parts Planning
By Editorial Staff

Supply & Technology service firm deploying aftermarket parts solution from Baxter in bid to improve customer service and support levels

[From Supply & Demand Chain Executive, June 08, 2005] Technology services company Optimal Services Group has tapped an aftermarket parts planning solution from Baxter Planning Systems to help manage its global inventory of service parts.

Optimal Services Group, the service division of Optimal Group, will implement the Prophet By Baxter solution globally to manage thousands of disparate parts. Baxter will be integrated with Optimal's existing systems and is due to be up and running by the end of the quarter.

Baxter said that its suite of integrated forecasting and planning applications enables its clients to improve customer service levels while increasing profitability, and Optimal will be looking to the solution to help increase its customer service and support levels.

Optimal Services Group offers a range of installation and repair services available through on-site maintenance, help desk operations and walk-in centers.

"Optimal Service Group has a prevalent and respected commitment to customer service, and understands the value that Baxter brings to the table," said Greg Baxter, CEO for Baxter Planning Systems. "The Baxter solution will enable Optimal to further strengthen its leadership position in customer service by increasing the company's ability to better manage its service operations."

Other Baxter customers include Agilent Technologies, Silicon Graphics, Enterasys Networks and Lucent Technologies.