Services

Baxter offers a range of services to complement the Prophet software and ensure optimal success throughout the client life-cycle. The combination of software with services aligns our customers to realize the full benefits of the solution. With over 20 years of success in transforming the service supply chain, Baxter is committed to helping each customer meet or exceed their unique supply chain goals from the time of their system implementation and throughout their production planning life-cycle.

Our Best Practice Scorecard is a specific example of our commitment to help our customers optimize and automate their service supply chain. We have leveraged decades of experience to design, identify, and measure 30 critical service supply chain Best Practice categories during each client’s business review process. The results from the Best Practice analysis are used to identify and recommend specific opportunities for improvement while ongoing business reviews are designed to monitor the adoption of these recommendations.

IMPLEMENTATION
Every software implementation is conducted by in-house experts using a phased approach and proven methodology. Baxter provides the fastest time-to-market by leveraging best practices acquired from extensive experience in deploying the Prophet solution to our customers. The implementation phase is followed by a mentoring period that provides in-depth training for users detailing the dynamic functionality of the solution.

SUPPORT
The service desk is available to all customers and provides access to Supply Chain Planners who are available to answer your Prophet questions. Our planners are in-house experts with supply chain backgrounds and are the same experts who deliver the Planning as a Service offering. Support includes active monitoring of processes, managed deployment of new releases, and maintenance of your specific Prophet configuration.

PLANNING AS A SERVICE
Professional planning services are delivered by experienced consultants who serve as an extension to your planning organization. Your designated planner manages activities such as forecasting demand, setting target stock levels, and generating purchase/replenishment orders to meet your business objectives.

CONSULTING
Consulting opportunities are standardized offerings designed to address key supply chain challenges. All consulting engagements include a supply chain comprehensive assessment, an actionable recommendation, and measurable results.

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