Your planning organization has invested significant time and effort to optimize your planning strategy. You know that Planning Success is within your grasp. Your first test of the actual service delivery process begins with a phone call to your customer call center. Does your Service Management System know where the parts for that customer, at that location, for that product have been planned?
If not, a next-day entitled customer may receive a spare part from a location reserved for customers paying for same-day premium service. This increases the chance that parts will not be available for premium customers, weakens the value of service agreements, drives lower than expected service levels and increases emergency transportation costs.
Demand Source Locator addresses this industry wide challenge by providing your call center, field engineers, CRM and ERP systems with the information required to execute the Plan consistent with the planning strategy.
